FEDEX delivered the rifle today and it was damaged. What should I do?

September 16, 2014

Civilian Marksmanship Program▸Sales▸FEDEX delivered the rifle today and it was damaged. What should I do?

When your rifle is delivered, you are required to sign a receiving document. If you discover any damage to the packaging, ask the delivery driver to remain while you open the package. If the contents are damaged, ask them to fill out a claim form.

If the delivery driver has already left before the damage is discovered, call 1-800-GO-FEDEX and report the damage. To file a claim with FEDEX, ensure you have the FEDEX tracking number.

Once the FEDEX claim has been filed, call us at (256) 835-8455, extension 461 to report the damage.

If there is no damage to the package, but the rifle has damage, call us at (256) 835-8455, extension 461 to report the damage to the rifle.